Shipping Policy
Thank you for visiting and shopping at airastee.my. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
- All orders are processed within [1 – 3] business days.
- Orders are not processed, shipped, or delivered on [weekends or public holidays].
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or WhatsApp.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We utilize reliable domestic courier services such as [J&T Express / DHL / PosLaju].
| Shipping Zone | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Peninsular Malaysia | 2 – 4 business days | RM [7.00] (Free for orders over RM [XX]) |
| Sabah & Sarawak | 3 – 7 business days | RM [15.00] |
| Please note that delivery delays can occasionally occur due to courier peak seasons or unforeseen circumstances. |
3. Important Notice: Chocolate Melting Risk (Heat Sensitivity Disclaimer)
Due to the tropical climate in Malaysia, chocolate products are highly sensitive to heat and temperature fluctuations.
- Protective Packaging: We take great care in packaging your orders using [bubble wrap / insulated thermal foil / boxes / ice packs] to minimize heat exposure during transit.
- Transit Conditions: airastee.my cannot be held responsible for minor cosmetic alterations, softening, or melting of chocolates that may occur while the package is in the custody of the third-party courier service.
- Handling Upon Arrival:
Pro Tip: We highly recommend placing your chocolate products in the refrigerator for 15 – 30 minutes immediately upon delivery to allow them to firm up before opening and consuming.
4. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your Tracking Number(s).
- The tracking number will typically become active and trackable within 24 hours of generation.
5. Incorrect Shipping Addresses & Undeliverable Packages
- Customers are responsible for ensuring that the shipping address and contact details provided at checkout are accurate and complete.
- airastee.my is not liable for failed deliveries or lost packages resulting from incorrect address inputs. If a package is returned to us by the courier due to an incorrect address or non-collection, the customer will be responsible for the additional shipping fees to re-send the package.
6. Contact & Support
If you have any questions or require assistance regarding the shipping status of your order, please reach out to our support team:
- Email: [email@airastee.my]
- WhatsApp: [01X-XXXXXXX]
- Business Hours: Monday – Friday ([9:00 AM – 5:00 PM])